Privacy Policy
This policy applies to Survey Homes and describes how we collect, use, and protect your information.
Last updated: April 10, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you place an order, create an account, or contact us for support. This includes:
- Name and contact information (email address, phone number, shipping address)
- Payment information (processed securely by Stripe — we do not store card numbers)
- Order history and purchase details
- Communications you send us
We also automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, and referring URLs.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your questions and provide customer support
- Send promotional communications (you can opt out at any time)
- Improve our website and products
- Comply with legal obligations
3. Information Sharing
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information with:
- Payment processors (Stripe) to process transactions securely
- Shipping carriers to deliver your orders
- Service providers who help us operate our business (email services, analytics)
- Law enforcement when required by law
4. Data Security
We implement industry-standard security measures to protect your personal information. All payment transactions are encrypted using SSL technology and processed by Stripe, a PCI DSS compliant payment processor. However, no method of transmission over the Internet is 100% secure.
5. Cookies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, though disabling cookies may affect site functionality.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate personal information
- Request deletion of your personal information
- Opt out of marketing communications
- Data portability
To exercise these rights, please contact us at the email address below.
7. Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at the email address listed on our Contact page.